Refund Policy

Blue Star is committed to delivering high-quality digital marketing services. This policy explains when and how refunds may be issued.

1. Refund Method & Timeframe

Refunds, when approved, will be made onto the original mode of payment and will be processed within 10 to 45 days, depending on the issuing bank of the credit card.

2. Eligibility for a Refund

A refund may be requested in the following circumstances:

• The service paid for was not delivered by Blue Star within the agreed timeframe and the delay is solely attributable to Blue Star.
• The delivered work materially deviates from the agreed scope and Blue Star is unable to remedy the deviation within a reasonable period.
• A duplicate or erroneous charge has occurred.

3. Non-Refundable Items

• Work that has already been completed, approved, or published on the customer's behalf.
• Third-party media spend (e.g. Meta, TikTok, or Google ad budgets) once committed.
• Custom creative deliverables (designs, videos, copy) that have been accepted by the customer.

4. How to Request a Refund

Refund requests must be submitted in writing to info@bluestar.com within 7 calendar days of the issue. The request must include the invoice number, payment date and a description of the issue.

5. Cardholder Rights

Blue Star details the return, refund, and cancellation policy clearly on the Website to inform cardholders of their rights and responsibilities before any purchase decision is made, to prevent misunderstanding and disputes.